Refund policy

Last updated: September 1, 2026

ZOMUVA Product Studio provides custom creative services and digital deliverables. Because each project reserves production time and is developed for a specific brand, refunds are handled according to the stage of work described below.

Before work begins

You may request a full refund before Zomuva begins project work. Project work includes research, strategy, scripting, concept development, asset preparation, production, editing, or any other work included in the confirmed scope.

After work begins

Once work begins, payments are non-refundable to the extent they cover work already performed, production time reserved, or non-cancellable third-party costs. If a project is cancelled before completion, Zomuva will review the work completed and explain whether any unused portion qualifies for a partial refund.

After concepts or deliverables are provided

Payments are generally non-refundable after initial concepts, drafts, or final deliverables have been provided. A request for an included revision is not a refund request; revisions are handled according to the confirmed project scope.

Creative and performance expectations

Creative preference alone does not qualify for a refund when the work follows the approved brief and scope. Zomuva does not guarantee a specific number of sales, views, clicks, conversions, followers, or other business result, so performance outcomes do not qualify for a refund.

If Zomuva cannot complete the work

If Zomuva cancels a project or cannot provide a material part of the agreed service, we will refund the amount paid for the undelivered portion.

Billing errors

Duplicate or incorrect charges will be investigated and corrected. To request a cancellation, refund review, or billing correction, email 0205jir@gmail.com and include your name, project, payment date, and reason for the request.